Vraag

Unable to link a device

  • 18 March 2022
  • 2 reacties
  • 24 keer bekeken

Hello,

 

I have 2 sensors from the Radio bridge (Radio Bridge RBS306). I was only able to connect one of the 2 devices. The weird thing is that the sensor which did not work with the KPN Things platform was successfully connected to the Things network and also to the Radio bridge platform so I am pretty certain it works well. Could you please let me know what could be the problem? I can provide the DevEUI of the device that did not work.

 

Thank you,

Filip

 


2 reacties

Reputatie 7
Badge +6

Hey @FilipF,

Welcome to the IoT Forum! 
I am happy to help you and see what is going wrong with this device. I have tried to find your Things Portal account with the info from your forum account, but I could not find it yet. 

Can you please send me your username in the portal? What is the company name that you registered with? And what is the DevEUI of the device that did not work? 

Reputatie 7
Badge +6

Hi Filip, 

Thanks for the private message with the account info! 
I see that the connectivity status of the device is 'active'. So the device should now be able to join and send data. However, no Join request is yet visible in the LoRa Data History. This can have several causes. Here are some tips to solve this:

 

 

Reageer