Reacties geplaatst door Upset

10 Reacties

U
UpsetDeelnemer
gevraagd in Mobiele abonnementen en toestellen

Most horrible client service ever in my life

Thank you for asking. She is doing a bit better. We are grateful for that. This is one of the documents she sent to opzeggen@kpn.com on May 2, 2018 as well as a print screen of her email to oppzeggen@kpn.com.

21
Mohammad
Community manager
5 jaar geleden
U
UpsetDeelnemer
gevraagd in Mobiele abonnementen en toestellen

Most horrible client service ever in my life

Yes tomorrow is fine. I however still do not understand why we got an official confirmation of cancellation of internet [b]by May 17, 2018[/b] and then[b] another[/b] email stating it will be done [b]by June 15th[/b]. The person on the phone claimed my daughter had sent the email with documents to opzeggen@kpn.[b]nl[/b]instead of .com that was why it was pushed by one more month - which is not true as you could see in my attachment. Was the modem received by KPN, by the way? Tomorrow is fine. I will be quite busy but will be checking my emails. Our daughter is having trouble with her phone here. She shows many anonymous phone calls (maybe from KPN International where we left a message on voice recorder last week) but she can of course not call back as she does not have a phone number. Her phone does not ring when one calls her. One has to call her 2x in a row and the second time it rings... so it is troublesome addition with text messages to and from android phones which do n

21
Mohammad
Community manager
5 jaar geleden
U
UpsetDeelnemer
gevraagd in Mobiele abonnementen en toestellen

Most horrible client service ever in my life

Ok, thank you very much Mohammad. We will wait for your confirmation and appreciate your reimbursement. Until later.

21
Mohammad
Community manager
5 jaar geleden
U
UpsetDeelnemer
gevraagd in Mobiele abonnementen en toestellen

Most horrible client service ever in my life

Dear Mohammad, My daughters' phone is still working and I just got the payment announcement for the next month. Could you please advise where we stand? Thank you and till later. Best regards from Switzerland

21
Mohammad
Community manager
5 jaar geleden
U
UpsetDeelnemer
gevraagd in Mobiele abonnementen en toestellen

Most horrible client service ever in my life

good morning Mohammad! Thank you for YOUR (personal) excellent customer service! have a great day ?

21
Mohammad
Community manager
5 jaar geleden
U
UpsetDeelnemer
gevraagd in Mobiele abonnementen en toestellen

Most horrible client service ever in my life

Hi Mohammad, sorry to bother you again. The new renters of the apartment can not move their internet to Tulpstraat 52 because our daughters' internet contract seems to still be active. Could you please check this ? Also: did the modem arrive (which I assume) to KPN? And could you pls also provide me with the amounts we get reimbursed by KPN? Best regards, Evelyne

21
Mohammad
Community manager
5 jaar geleden
U
UpsetDeelnemer
gevraagd in Mobiele abonnementen en toestellen

Most horrible client service ever in my life

Hi Mohammad, any news? KPN deducted monthly fee for mobile phone on June 14, 2018 - this does not seem to work! Awaiting your answer. Best regards, Evelyne

21
Mohammad
Community manager
5 jaar geleden
U
UpsetDeelnemer
gevraagd in Mobiele abonnementen en toestellen

Most horrible client service ever in my life

thank you Mohammad for speedy reply! Just to understand clearly: will we also get the fee for the home internet back due to the confusion in cancellation (May 17 - June 14)? Thanks and have a good day! Greetings from sunny and very warm Switzerland Evelyne

21
Mohammad
Community manager
5 jaar geleden
U
UpsetDeelnemer
gevraagd in Mobiele abonnementen en toestellen

Most horrible client service ever in my life

Hi Mohammad We got another bank account charge by KPN for the mobile phone today. A refund plus a one time charge (!?) so we pay yet again. Could you please check on this? We really wish to close the bank account and I did not expect extra costs for this and that. Truly not happy in Switzerland

21
Mohammad
Community manager
5 jaar geleden
U
UpsetDeelnemer
gevraagd in Mobiele abonnementen en toestellen

Most horrible client service ever in my life

Hello Mohammad Thank you for your reply. The final note arrived today and it seems now everything should be finished and in order. Have a great summer and best regards from Switzerland!

21
Mohammad
Community manager
5 jaar geleden

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