Topics gestart door Fra

2 Topics

F
FraStarter
gevraagd in Mobiele abonnementen en toestellen

Kan Spotify niet opzeggen

Good morning,I am currently unable to terminate my Spotify account associated to my business mobile subscription.I have activated the service a while ago using MijnKPN, however when I try to deactivate it (using the same function on MijnKPN) i see that Spotify is not active???   However, Spotify subscription costs are billed every month:   I was on the phone with the helpdesk  and after 40 minutes the agent concluded that the service is managed by another partner (is that my problem?), due to that he cannot fix this problem.He has also stated I should be able to terminate my subscription on my Spotify account but I see a clear message stating that I should contact KPN for this:Can anyone help me with this please? 

10
Mark L.
Community manager
2 jaar geleden
F
FraStarter
gevraagd in Stel uw vraag

The requested overstapservice from Ziggo to KPN did not work

 am a new KPN customer since December and I have requested KPN to handle my cancellation at Ziggo This is clearly shown on the email confirmation I have received after my purchase, however no cancellation request was sent to Ziggo and as result I am still receiving invoice from my old provider. I have called Ziggo and after one hour they concluded that it is KPN fault and they can't help me, upon my request they have terminated my subscription but this will only happen after 1 month of notice periodI have called KPN customer support and after another hour of waiting in line my call was transferred to another department (billing) and then abnormally disconnected while i was waiting. I have contacted che KPN Chat service and after proving my statement by sending the confirmation email of my purchase order (clearly showing: Overstapservice Provider: Ziggo) they explained I did not click on a confirmation link i should have received on December 11I have checked my mailbox and on that that

1
Rashid
Oud KPN Medewerker
3 jaar geleden

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