Beantwoord

Terminating contract

  • 25 July 2017
  • 6 reacties
  • 316 keer bekeken

Hello,

I am an international student and just spent the last year in the Netherlands with a prepaid KPN SIM card. However, I am now back home in Canada, and have returned to my old Canadian SIM, but I am still getting charged for my Dutch SIM. How do I terminate my prepaid contract with KPN?

Many thanks in advance.
icon

Beste antwoord door SjorsK 25 July 2017, 20:46

Bekijk origineel

6 reacties

Reputatie 7
Badge +6
Hi Julia,

I suppose that you have a postpaid simcard (Prepaid doesn't come with a contract). Nonetheless, I have good news. It is possible to cancel costummer subscriptions whenever you emigrate to a non-eu country.

You simply have to send an e-mail to:
opzeggen@kpn.com

With the following information:
1: Costummer nummer
2: A proof that you have been "written-out" of the BRP (Basic Registration Persons) of the local dutch government.

Source:
https://www.kpn.com/faq/9389
Thank you Sjors! This information was very helpful.

Julia
Reputatie 7
Badge +6
Hi @Julia Roach

Great to see that Sjors gave you the instructions about how to end the contract.

I trust that the contract will be cancelled through this route. If there are problems with the cancellation or if you have any other questions, you know where to find me! 😉
Hi Rick,

Thanks for responding to my question. It turns out I haven't been getting any responses from the email address Sjors provided above, and I have emailed opzeggen@kpn.com twice now. What should I do? Is there an international number I can call, or an email address that can lead me more directly to the right staff?

Thanks so much in advance.

Julia
Reputatie 7
Badge +6
Hi Julia,

Sorry to hear that the mail hasn't been answered yet.

There is an international phone number, feel free to call this number (I hereby assume that its a private contract):
+31 6 1200 1200

Its recommended to say the dutch word "opzeggen" in the voice response system. Unfortunaly the whole voice response system is in dutch.

Here is a site with an example for the word:
http://www.wordhippo.com/what-is/how-do-you-pronounce-the/dutch-word-ff82c846fece53eeff2b8c4327a59ec9c6cc4b56.html

This should connect you to the correct department.

The first question it gives is if it is about a mobile or a wired connection. In this case select wired (Option #2).
Reputatie 7
Badge +6
Hi @Julia Roach,

I am very sorry for my late reaction!
From 04-08 untill today I was on vacation and enjoying the sun 😎

I think (and hope) that the cancellation of the mobile contract is finished, right?

Off course I am still available to help if there are any problems. So if you need me, please let me know 😉

Reageer