Beantwoord

KPN Sim requested on Monday, not yet activated...

  • 20 July 2023
  • 15 reacties
  • 149 keer bekeken
U

Hi,

 

I have gone to the store on Monday to get a new, monthly terminable zakelijk Onbeperkt SIM card.

To this day, it has still not been activated. I do not know the phone number of the SIM, either.

Please can you advise as to why it has not been activated and when it might be activated?

I would like to go back to the store once it is activated to do the number porting.
You can find my client number in my profile.

As I am switching also to KPN Zakelijk Glaszevel, I would like a reliable backup internet in case something goes less than ideal with the switch.

 

Please help.

Username

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Beste antwoord door username 22 July 2023, 20:28

Bekijk origineel

15 reacties

Mark L.
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Reputatie 5
Badge +5

Good morning and welcome to the forum.

When you get a new simcard in the store, it should already be activated for you, with a default pin of: 0000

What happens when you place the simcard in your phone?

 

I also see an order for a new KPN Kleinzakelijk Glasvezel, this subscription will be ready for use on August 17th.

Please note that we have send you all information regarding your new subscription by e-mail.

Saludos cordiales, Mark | - Tip de redactie! Mist u iets op het forum? Stuur mij een PB -
U

@Mark L. SIM is not provisioned.

U

@Mark L. please check the order of the SIM, not the glaszevel!

U

I called again and again I get “you will get a call from the department soon”.

 

😐😓

Mark L.
Rank
Reputatie 5
Badge +5

I have created an incident to resolve this issue. As soon as I get more info, I will update you.

Saludos cordiales, Mark | - Tip de redactie! Mist u iets op het forum? Stuur mij een PB -
U

Thank you, please could you let me know if you know is there any action needed from my end to speed this up, and when the estimated activation time is?

Mark L.
Rank
Reputatie 5
Badge +5

Yes, I will get back to you when I have an update. 

Saludos cordiales, Mark | - Tip de redactie! Mist u iets op het forum? Stuur mij een PB -
U

I accidentally marked as resolved...

U

@Mark L. please do you have any news? thank you.

Mark L.
Rank
Reputatie 5
Badge +5

Hi @username 

No real updates to share for now, the order seems to be stuck in the ordering system. Hopefully, a fix will follow soon. Please note that we're not active on the forum during the weekends. The next update will be on Monday.

 

Saludos cordiales, Mark | - Tip de redactie! Mist u iets op het forum? Stuur mij een PB -
U

Hi @Mark L. thank you for looking into this, how interesting, I just called like 3 minutes ago and your colleague on the hotline told me it’s activated and I will get an email between now and half an hour… 🤷🤷🤷

U

No email :(

U

Hi, I went to the store again and got a new SIM, this one worked right away.

Mark L.
Rank
Reputatie 5
Badge +5

Great. Happy to hear that. 👍

Saludos cordiales, Mark | - Tip de redactie! Mist u iets op het forum? Stuur mij een PB -
U

Hi Mark, thank you. 

 

Unfortunately the adventure continues. Could you please take a look at this problem?

 

https://zakelijkforum.kpn.com/mijnkpn-apps-29/wrong-salutation-by-email-13640

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