Hi Mohammad We got another bank account charge by KPN for the mobile phone today. A refund plus a one time charge (!?) so we pay yet again. Could you please check on this? We really wish to close the bank account and I did not expect extra costs for this and that. Truly not happy in Switzerland
thank you Mohammad for speedy reply! Just to understand clearly: will we also get the fee for the home internet back due to the confusion in cancellation (May 17 - June 14)? Thanks and have a good day! Greetings from sunny and very warm Switzerland Evelyne
Hi Mohammad, sorry to bother you again. The new renters of the apartment can not move their internet to Tulpstraat 52 because our daughters' internet contract seems to still be active. Could you please check this ? Also: did the modem arrive (which I assume) to KPN? And could you pls also provide m...
Yes tomorrow is fine. I however still do not understand why we got an official confirmation of cancellation of internet by May 17, 2018 and then another email stating it will be done by June 15th. The person on the phone claimed my daughter had sent the email with documents to email@example.com...
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