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UpsetDeelnemer
gevraagd in Mobiele abonnementen en toestellen

Most horrible client service ever in my life

At the end of August 2017 our daughter moved to Utrecht to study. Immediately we signed up for home internet and for a SIM card for her cell phone. The home internet was fixed in no time, the cell phone subscription became a difficult issue. We were told at the KPN shop in Utrecht to bring documents proving that she live at her address and that she is registered. Afterwards she was told this was not enough and she had to go to Municipality agin to bring one more paper costing Euro 30 - none of her student friends had to deliver such an extra document with their providers. Anyway she got her cell phone working and all was fine. Unfortunately she did not ever get any text messages sent from abroad. The topic was taken up in the KPN shop where she was told she should call KPN which she did. To make the story short: up to today she still is not able not get text messages sent from abroad! Also, when we call her from abroad her phone does not ring. We always call twice, the 2nd time she re

21
Mohammad
Community manager
5 jaar geleden

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