Our website is not working for more than 1 week.. We miss lots of customer requrests and I had several calls with KPN but the issue is not resolved.
I have to say that I am very DISAPPOINTED with the technical support of KPN. This is the second problem we had with AWFUL technical support..
Reputatie 6
+5
Goodmorning Gvn,
I'm very sorry to hear that you've had such an awful experience in dealing with our customer service!:( I hope you will still consider giving me the opportunity to assist you.
Would you be so kind to send me the domain that has been down this past week?
I'm very sorry to hear that you've had such an awful experience in dealing with our customer service!:( I hope you will still consider giving me the opportunity to assist you.
Would you be so kind to send me the domain that has been down this past week?
Reputatie 6
+5
Hello Gvn,
Thank you for the domain! I checked out the situation, and the first thing I noticed was that the directory was referring to the wwwroot folder. This folder was empy, apart from the standard KPN page.
What appears to be your website seems to be saved in a folder named 'backup'. I copied the website to the wwwroot directory,
The second problem is the domain not being able to sync. I created a ticket for the our Cloud Portal supplier. They will be able to fix this for you.
I'm so sorry the going has been this tough so far, I trust we can handle the problem smoothly from now on. Ofcourse I will provide you with updates.:)
Thank you for your patience!
Thank you for the domain! I checked out the situation, and the first thing I noticed was that the directory was referring to the wwwroot folder. This folder was empy, apart from the standard KPN page.
What appears to be your website seems to be saved in a folder named 'backup'. I copied the website to the wwwroot directory,
The second problem is the domain not being able to sync. I created a ticket for the our Cloud Portal supplier. They will be able to fix this for you.
I'm so sorry the going has been this tough so far, I trust we can handle the problem smoothly from now on. Ofcourse I will provide you with updates.:)
Thank you for your patience!
Hello Lindsday,
Thank you for the support but today is the 10th day and our website still not working. This is really too much for a business website.. Please inform me if you have updates.
Thank you.
Guven
Thank you for the support but today is the 10th day and our website still not working. This is really too much for a business website.. Please inform me if you have updates.
Thank you.
Guven
It looks like the issue is resolved although I did not receive any call from the Technical Support which was promised.
Thank you.
Thank you.
Reputatie 6
+5
Hello Guven,
I'm sorry they haven't contacted you! The problem has indeed been fixed today :)
You're welcome. Don't hesitate to contact us again!
I'm sorry they haven't contacted you! The problem has indeed been fixed today :)
You're welcome. Don't hesitate to contact us again!
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