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2 Topics

U
usernameActieve Deelnemer
gevraagd in MijnKPN & Apps

Wrong salutation by email!

Hello,Despite being a woman, I keep being greeted by emails addressing a certain “meneer”. Can women not have a Zakelijk abbonement?Please, fix this for me! The customer support has been unhelpful saying they fixed it and then changing nothing.It is correct in Mijn KPN online, set to Mevrouw. But I keep getting emails addressed to Heer / Meneer.My client numbers (Zakelijk GLAS & Mobiel) and last 4 digits of IBAN are in my private field for your verification in addition to having brought my ID to the store for getting these services….

3
Mark L.
Community manager
9 maanden geleden
U
usernameActieve Deelnemer
gevraagd in Mobiele abonnementen en toestellen

KPN Sim requested on Monday, not yet activated...

Hi, I have gone to the store on Monday to get a new, monthly terminable zakelijk Onbeperkt SIM card.To this day, it has still not been activated. I do not know the phone number of the SIM, either.Please can you advise as to why it has not been activated and when it might be activated?I would like to go back to the store once it is activated to do the number porting.You can find my client number in my profile.As I am switching also to KPN Zakelijk Glaszevel, I would like a reliable backup internet in case something goes less than ideal with the switch. Please help.Username

15
U
9 maanden geleden

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